Delivery & Returns

Order Processing


FR: All orders are prepared, packaged and shipped within 1 to 3 business days (excluding weekends and public holidays).

All orders are prepared, packed, and shipped within 1–3 business days (excluding weekends and holidays).


⏳ Estimated Delivery Times



  • France: 7 to 15 business days

  • Europe (excluding France): 7 to 15 business days (10 to 20 for some Eastern/Northern countries)

  • United States & Canada: 10 to 20 business days

  • Asia (Thailand, Japan, Korea, etc.): 7 to 15 business days

  • Australia & New Zealand: 10 to 20 business days

  • Other destinations (Latin America, Africa, Middle East, etc.): 15 to 25 business days



📍 Order Tracking / Order Tracking

FR: As soon as it is shipped, you will receive an email with a tracking number to follow your package online.

Once shipped, you will receive an email with a tracking number to track your package online.


🛃 Customs & Duties

FR: Depending on the destination country, customs fees or local taxes may apply. These remain the responsibility of the Customer.

EN: Depending on the destination country, customs duties or local taxes may apply. These are the Customer's responsibility.


🔄 Returns & Refunds

FR:


  • You have 14 days after receipt to request a return.

  • Items must be unused, unworn, and in their original packaging.

  • The return costs are the responsibility of the Customer, except in case of our error or defective product.

  • Once the return is received and verified, the refund will be processed within 5 to 10 business days via the original payment method.

  • Personalized items, hygiene products, or items on final sale are not eligible for return.

EN:


  • You have 14 days after delivery to request a return.

  • Items must be unused, unworn, and in their original packaging.

  • Return shipping costs are the responsibility of the customer, unless due to our error or a defective product.

  • Once received and inspected, a refund will be processed within 5-10 business days to the original payment method.

  • Custom, hygiene, or final sale items are non-returnable.