Delivery & Returns
Order Processing
FR: All orders are prepared, packaged and shipped within 1 to 3 business days (excluding weekends and public holidays).
All orders are prepared, packed, and shipped within 1–3 business days (excluding weekends and holidays).
⏳ Estimated Delivery Times
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France: 7 to 15 business days
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Europe (excluding France): 7 to 15 business days (10 to 20 for some Eastern/Northern countries)
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United States & Canada: 10 to 20 business days
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Asia (Thailand, Japan, Korea, etc.): 7 to 15 business days
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Australia & New Zealand: 10 to 20 business days
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Other destinations (Latin America, Africa, Middle East, etc.): 15 to 25 business days
📍 Order Tracking / Order Tracking
FR: As soon as it is shipped, you will receive an email with a tracking number to follow your package online.
Once shipped, you will receive an email with a tracking number to track your package online.
🛃 Customs & Duties
FR: Depending on the destination country, customs fees or local taxes may apply. These remain the responsibility of the Customer.
EN: Depending on the destination country, customs duties or local taxes may apply. These are the Customer's responsibility.
🔄 Returns & Refunds
FR:
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You have 14 days after receipt to request a return.
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Items must be unused, unworn, and in their original packaging.
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The return costs are the responsibility of the Customer, except in case of our error or defective product.
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Once the return is received and verified, the refund will be processed within 5 to 10 business days via the original payment method.
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Personalized items, hygiene products, or items on final sale are not eligible for return.
EN:
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You have 14 days after delivery to request a return.
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Items must be unused, unworn, and in their original packaging.
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Return shipping costs are the responsibility of the customer, unless due to our error or a defective product.
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Once received and inspected, a refund will be processed within 5-10 business days to the original payment method.
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Custom, hygiene, or final sale items are non-returnable.