EN: By validating your order on soukacan.shop, you accept our General Terms and Conditions of Sale. The contract starts as soon as you receive your confirmation email.
EN: By placing an order on soukacan.shop, you accept our Terms and Conditions. The contract begins when you receive the confirmation email.
Is there a special offer?
EN: Yes. Launch offer: Buy 3, get 3 free, site-wide. Cannot be combined with other offers.
EN: Yes. Launch offer: Buy 3, get 3 free, across the entire site. Cannot be combined with other offers.
What are the payment methods?
EN: Bank card, PayPal and other options depending on your order. Secure payments, encrypted data.
EN: Credit card, PayPal, and other options depending on your order. Secure payments, data encrypted.
What are the delivery times and costs?
FR: Average delivery time: 7–15 business days. Fees and options are displayed at checkout.
EN: Average delivery: 7–15 business days. Costs and options are shown at checkout.
Can I return an item?
FR: You have 14 days after receipt to retract your purchase, without justification. Products must be unused and in their original packaging. We also offer a voluntary return option, in addition to the legal right.
EN: You have 14 days after receipt to cancel, no reason needed. Items must be unused and in original packaging. We also offer a voluntary return option, in addition to the legal right.
How does the refund work?
FR: Automatic refund via your original payment method.
EN: The refund will be issued automatically via your original payment method.
How to contact customer service?
FR: Via email, guaranteed response within 24-48 hours. Also check our FAQ.
EN: Via email, reply guaranteed within 24-48 hours. Check our FAQ too.
What are my legal rights?
EN: The legal guarantee of conformity still applies.
EN: Your statutory warranty rights always apply.
What happens if an item is unavailable?
EN: If a product (including partner products) is unavailable, you will be informed and refunded.
EN: If an item (including partner products) is unavailable, you will be informed and refunded.
Can I report a problem?
EN: Yes, you can report illegal or non-compliant content or products. We will review and respond. Abuse may result in suspension.
Yes, you can report illegal or non-compliant products or content. We review and respond. Abuse may lead to suspension.
What happens in case of a dispute?
EN: You can contact a consumer mediator (e.g., FEVAD). We advise contacting customer service first.
EN: You may use a consumer mediator (e.g., FEVAD). We recommend contacting customer service first.
Who owns the products before payment?
EN: The products remain the property of Souk à Can until payment is complete.
EN: Items remain the property of Souk à Can until full payment is completed.
Are the Terms and Conditions changing?
EN: Yes, they can be modified. By continuing to use the site, you agree to the new versions.
Yes, they may be amended. Continued use of the site means you accept the updated terms.
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